Support

  • Iris Camera Installer

    Category: Drivers

    Spend less time installing… The Iris Setup Program greatly simplifies the previous method of device installation. Simply choose your Imaging Software from a list of compatible applications, and all video…

  • Iris Camera Installer

    Category: Installation

    Spend less time installing… The Iris Setup Program greatly simplifies the previous method of device installation. Simply choose your Imaging Software from a list of compatible applications, and all video…

  • Focus Revision

    Category: Installation

    To assist in making the IRIS camera as user friendly as possible, Digital Doc has revised the dial text to represent the 5 separate focal positions: F S 2 1…

  • No Power

    Category: M-Series

    Is the backpack power supply connected correctly? Is the backpack power switch turned on? Is the camera module plugged in all the way? Do you see light coming from the…

  • No Video Image

    Category: M-Series

    Is the backpack wired correctly? (Video Out to Video In on monitor) also check to see that the power supply is plugged in correctly. Is the backpack power switch turned…

  • No Capture

    Category: M-Series

    When using the M-Series camera, a no capture problem must be sent in to Digital Doc for repair.  Contact Digital Doc Customer Service at 800-518-1102 for a Return Authorization Number.

  • Remote control does not work

    Category: M-Series

    The M-series remote control must be angles up toward the ceiling or wall to “bounce” the IR signal around the monitor.

  • Not able to remotely save image to SV-AV50

    Category: M-Series

    Is the capture cable (P/N CA0033) installed correctly? It should connect from the capture jack (1/8” phono jack on the backpack, to the headphone jack on the SV-AV50.

  • Sheath part number

    Category: M-Series

    SH0002

  • Download Product Specs, Brochure and Manual

    Category: M-Series

      Product Specs Brochure Manual