Increasing Doctor’s Revenue

increasing doctors revenue - Digital doc

Increasing Doctor's Revenue

Increasing Doctor's Revenue: Tips From Digital Doc

Our job in dental sales is to bring value to the dental practice, to grow your revenue. The question is, where are intraoral cameras on your list of importance? No matter how long you’ve been in the dental industry, where do you place intraoral cameras on your priority list? I know you have a lot of things being marketed to you. Big ticket items like CAD/CAM systems, digital dental impression systems, extra rooms for equipment, etc. what would grow the doctor’s revenue more than anything else in the dental industry? It is the best intraoral cameras on the market.

We’ve seen a 10-30% increase in revenue in a dental practice with the adoption of intraoral cameras, but it’s the right number of cameras that does it. You see, most reps believe (and they are correct) every dental practice needs an intraoral camera, and that is the problem; having just one camera.

That single camera may be placed in a drawer where another person can’t trace it or the person with the keys to that drawer isn’t around, so someone who wants to use that camera can’t access it. Dental practices don’t have enough intraoral cameras.

Why Intraoral Cameras

So, why focus on intraoral cameras? It leads to everything else. If your practice sees a 10-30% increase in revenue because you suggested intraoral cameras and it’s the right number. So, what is the right number? Well, a camera on every single chair would be ideal. The most successful dentists have a camera on every chair.

At a minimum, have a camera per provider. For example, if the practice has two doctors and two hygienists, that would mean having four intraoral cameras. This isn’t because we are trying to sell more cameras to your dental practice, but it is what they need to see a double-digit increase in revenue. So when they achieve that, and we have a spreadsheet that shows monthly savings and incremental growth in revenue. 

increasing doctors revenue - Digital doc

Practice Growth

When we talk about incremental growth, and in this particular example it is a $1 million practice having 10% organic growth in its business. A million-dollar business growing at 10% sees an increase by $100,000, and yet the fixed costs don’t change. However, your variable costs change. These variable costs include supplies and lab costs. 

So we factor the variable costs in at 20%. That’s pretty reasonable, wouldn’t you agree? So take 20% off of $100,000 and that leaves $80,000. We’ve also factored in the cost of the equipment. That leaves $60,000 that the doctor is going to put in his or her pocket. What’s that money going to be used for? They are free to spend it on anything else that they believe is important on their priority list. For example, the digital impression system.

Oftentimes, we place the cart before the horse. We are talking about these big ticket items but we aren’t talking about giving dental practices a solution of how they can pay for those items. This approach of acquiring intraoral cameras provides a real way through which dental practices can pay for those systems, and it makes sense. It’s not a general analogy of “Oh Doc, just do an extra crown a week and you will pay for it.” That doesn’t relate to them. That doesn’t take into account their business or understanding where they are coming from in terms of how they run their business and the overhead they have. 

Why Digital Doc

Why should you meet with Digital Doc? Why should you sit down with one of our territory managers? This is why. You want to grow your business by double digits? Grow their business by double digits, and it will follow. Zig Ziglar said it best; if you help enough people get what they want, you will get what you want. So if you are focused on the business growth of their practices, the supplies come, the technology comes. That’s what we are focused on, it’s growing businesses. And we know the intraoral cameras are going to follow. Questions about our Digital Doc products? Contact us today to schedule a virtual demo with your local rep or visit our Digital Doc YouTube channel

Dental Advisor 2020 Top Award Winner

dental advisor 2020 award

Dental Advisor 2020 Top Award Winner

About Dental Advisor 2020 Top Award Winner

The 2020 Dental Advisor awards are out, and once again, the IRIS Intraoral Camera made by Digital Doc has emerged as a Top Award Winner. Technology is always ever-evolving. The IRIS Intraoral Camera has been a Top Award Winner for eight years in a row, making it a testament to the cutting-edge technology and commitment to continuous improvement here at Digital Doc. Our team is dedicated to providing the best intraoral cameras on the market. Read on and discover what the consultants who evaluated the camera over a four-month period have to say.

The Consultants’ Comments

An intraoral camera is designed to be a diagnostic tool used by dentists. One of the comments that featured strongly among the consultants was the bright light that the IRIS Intraoral Camera has. These bright lights don’t wash out the colors inherent in the images captured. 

The consultants also observed that the barrier sheath fits well over the dental camera. This sheath has no effect on the quality of images captured. Image quality is important to us at Digital Doc, so we put great care into the design of the sheath so that dentists use the protective component while taking intraoral images. Infection control is ensured if the barrier sheath is used consistently.

It was also observed that the intraoral camera is easy to operate. Coming from a team of consultants, this is high praise as they used the devices for four whole months.

The image quality also got wonderful feedback. The consultants say the images are great, and the photos capture the details of all extra-oral and intra-oral structures. All this high-quality comes from a camera that is “lightweight with a slim head,” as the consultants describe the IRIS Intraoral Camera.

Clinical Tips When Using the IRIS Intraoral Camera

To get the best from the IRIS Intraoral Camera, the consultants who reviewed the device came up with some tips. They first advised that dentists and hygienists, as well as other dental care professionals, should dry a patient’s teeth before capturing images.

You are also advised to install a cable kit in each of your operatories. This is so it is easy to move the intraoral camera from one operatory to another by the use of a mini-USB connection.

 

dental advisor 2020 award

IRIS Intraoral Camera Features

IRIS, the best dental camera, has a sleek, stainless steel wand whose tip is narrow. This is designed like that so it can easily access all the parts of a patient’s mouth. The camera comes with a 15-foot cable, and this is more than adequate for work within an operatory. The capture buttons are strategically positioned on the sides of the camera wand. This allows users to use whichever hand they want, regardless if they are left-handed or right-handed.

The consultants report that it was seamless to integrate the camera with different dental practice management software, especially when the IRIS Intraoral Camera remained in the same operatory. The focus wheel has five positions for the user to choose to take a full-face image, one-surface image, two-surface image, a smile, or a macro image. Images exhibit trueness of color due to the LED lights which fully illuminate the field. However, the LED lights can be turned off if the intraoral camera user wants to capture an image of a dental x-ray, which has been backlit.

However, some technical issues can develop if you keep moving the IRIS Intraoral Camera from one operatory to another. 89% of the consultants who evaluated this dental camera found it to be better than ones on the market. They then concluded that they would switch to the IRIS dental camera. Only 11% said that the IRIS intraoral camera was no different from the existing ones on the market. All the consultants were in agreement that they would recommend the IRIS Intraoral Camera. This is based on their overall experience using this device during the lengthy evaluation period.

Add IRIS Intraoral Camera to Your Practice

The quality and usefulness of the IRIS Intraoral Camera are clear. It has been a Top Award Winner for the past eight years now and earns its great reviews. If you would like to learn more about how you too can acquire the best intraoral camera for your dental practice, contact Digital Doc today.

Digital Doc X80 Autofocus Training

x80 autofocus training

Digital Doc X80 Autofocus Training

All About Digital Doc X80 Autofocus Training

The Digital Doc X80 intraoral camera has liquid lens autofocus technology, which means capturing images is very easy. In this training guide, we will cover how to hold the camera and capture the 12 images in 2-minute series. We will also cover adding the sheath, disinfecting the camera and technical support. The goal of using the camera is educating patients so they understand what treatment is needed. Remember, patients are consumers, and consumers buy based on emotions and not logic. Image quality and ease of use are key to keeping you motivated to taking images for each patient. 

Holding the Intraoral Camera

You can hold the camera in two ways. For the face, smile, and lower arch photo, you can hold the camera in the palm of your hand and lay your thumb on the capture button. 

For the upper arch image and all intraoral images, hold the camera like a pencil, with the second finger on the capture button. With every image that you take, make sure to have a firm grip. For our 12 images in two minutes, the first four are elective dentistry photos. Some software programs allow you to save the patient’s photo as the patient identification photo for the dental practice. 

For full-face photos, brace the camera against your other hand, center the image until you see the patient’s head, including their hair. You can later comment on their hair when they get it cut. 

For full smile images, place three fingers on the chin of the patient in the groove found just below their lips. Brace the camera on your hand, using your hand as a fulcrum. 

Lower arch. Right after you finish capturing the full smile, feather your forefingers up and spread your fingers. Think of it as opposites; feather up to shoot down. Ask the patient to open their mouth wide, and slightly tilt the camera toward the lower arch before you capture the lower arch image.

Upper arch. Hold the X80 camera with the pencil grip described earlier. Place four fingers feathered down on the chin and place the camera between your first and second fingers. Have the patient open their mouth wide and stand the camera straight up. If the lips are covering the anteriors, have the patient smile while the mouth is open. 

Intraoral images. You may find it comfortable to capture intraoral images by bringing the patient chair back, and you do not need the overhead light for these images. You can take all the images inside the patient’s mouth with two fingers resting on the lower anteriors of the patient and seesawing the camera up and down. For lingual and buccal images, just turn the camera slightly and slide it across your finger 

So far in the 12 images in 2 minutes, we have taken face, smile, lower and upper arch. Now with your two-finger fulcrum, we will start with the upper right back lower molar, then move to the first molar and bi. Simply slide the camera across your fingers to then take the upper left molar, then molar and bi on that side. Turn the camera over and repeat on the lower left side, and then move to the bottom right side.

You have finished your 12 images in 2 minutes, and it requires ten seconds to take each image. You will be able to complete these images in under 2 minutes in no time. 

One additional image that is popular is the hygiene shot. For this, you will use two fingers. One will go under the camera resting it against number 8 and number 9. Your second finger is placed on the chin and the two fingers are spread like scissors. Here you will tilt the camera and capture the lower interiors to show buildups, stains and to show before and after images once cleaning is complete. These images are popular for building the value of what a dental office does.

 

x80 autofocus training

The sheath and Disinfecting the Camera

The sheath is primarily used to keep the camera from fogging. Place the camera light side down under the second layer of the sheath. Slide the camera in and then peel the top blue layer. These are designed specifically for IRIS cameras. The optically clear side is on the bottom. Make sure that the camera leans with this side down. 

Disinfecting. We recommend that you use Digi Wipes for disinfecting the IRIS camera and cable. This is an ethanol-alcohol product which studies have shown to kill four of the most difficult bacteria. You can also use standard Cavi wipes on the camera and cable; just don’t submerge the camera and cable in any type of solution.

To disconnect the camera, don’t pull from the cable. Instead, hold on the stainless part of the cable with a firm grip and pull the cable from the camera. To reconnect, line up the arrows and push back into the camera. 

Warranty and Tech Support

Your camera carries a 2-year manufacturer’s warranty. For any technical support, please contact us at the Digital Doc corporate office located in Northern California. Call 1-800-518-1102. Our Digital Doc team is always happy to help.

Boosting Profitability in Your Dental Practice in 2020

boosting profitability

Boosting Profitability in Your Dental Practice in 2020

All You Need to Know About Boosting Profitability in Your Dental Practice in 2020

One of the best goals you can set for your dental practice in 2020 is to boost profitability. Improved profitability will not only mean that you can afford to attract and retain the best staff, but you will also be able to create the dental office of your dreams. Boosting profitability can take two forms. One is to grow your practice by attracting more patients. The second way is to optimize every aspect of the dental practice to get maximum value from all the resources at your disposal. Consider some of the following recommendations on how to boost profitability in your dental practice.

Emphasize Same-Day Treatment

You can increase case acceptance and profitability by making same-day treatment plans available to your patients. For example, seeing a patient who comes in for their routine dental cleaning and then deep cavities. This patient can be given the option of getting a filling that same day.

The advantage of same-day treatment options is that they negate the need to make future appointments. Appointments always come with the possibility of cancellation or postponement. Therefore, profitability will be boosted once patients are presented with the option of having a dental problem dealt with immediately.

Use Pictures, Not Words

Case acceptance can also be boosted by taking the approach of saying fewer words and using more pictures during case presentation. In this regard, the best intraoral camera from Digital DOC can go a long way in providing high-quality images that can be displayed on HD flat screen T.V’s in the office. The crystal-clear images will show the patient the extent of their dental problem. When a patient sees the extent of tooth decay, then the patient will be more willing to accept the treatment plan recommended. Using Digital Doc’s intraoral cameras allows you to See More, Do More.

Give Everyone an Appointment

Profitability can be improved when patients leave the office with their next visit already scheduled. The best way to pull this off, especially when faced with patients who don’t have any specific dental problem, is by having the front desk staff explain why it is important to schedule regular visits to retain peak dental health. The staff member can then proceed to recommend two appointment options from which the patient is encouraged to select the one they prefer. In this way, you will have eased the appointment-setting process while giving the patient autonomy to select the best timing for that appointment. If handled successfully, profitability will start to improve as those appointments kick in.

boosting profitability

Improve Your Appointment Confirmation Process

A significant portion of productivity (and potential profitability) is lost to canceled appointments and no-shows. By having an effective appointment confirmation system, a lot of this lost productivity can be avoided.

For example, research has shown that text messaging produces better results than sending voicemail messages. To start, send a message the same day the appointment is made. Then follow up with another message requesting confirmation two weeks before the appointment date. Next, send another message 48 hours before, then 24 hours before and lastly 2 hours before the appointment. This way, any patient who cannot make their appointment will let the office know, and that time slot can be allocated to another patient. This way, profitability will be boosted because the entire workday will be fully utilized.

Provide a Variety of Payment Options

Some people are hesitant to accept recommended treatment plans because of the needed treatment’s price. You can overcome this barrier by providing as many payment options as possible. For example, you could start by accepting all insurance plans in addition to credit and debit cards.

Payment plans (for those without insurance) and payment offers for those who can pay in advance can also increase case acceptance and boost profitability.

Remove Patients’ Fears

A number of patients may be reluctant to accept treatment that you propose because they are apprehensive about the dental procedure. You can forestall these concerns during the case presentation by using simple language to describe the procedure.

For example, use the words basic, simple, or routine when talking about the dental procedure. If the procedure is a complex one, inform the patient that you perform it frequently and that he or she shouldn’t have fears. This way, the patient will be put at ease, and they will be more likely to accept the treatment proposed. With improved case acceptance comes increased profitability for the dental office.

Upgrade Your Equipment

Upgrading your dental equipment is arguably one of the best things that you can do to boost profitability. When you get the best dental camera, the best handheld dental x-ray device, and other digital dental equipment from Digital Doc, you are in a good place to present cases. Presenting this way will put the patient at the center of advocating for treatment. With the best equipment, you will be able to take efficiency to a higher level, which will translate into profitability for the office.

As you can see, there are many things you can do to boost profitability come 2020. Use the tips above to get creative and engage Digital DOC as your partner on matters of dental equipment, especially for the best dental cameras, handheld x-ray devices, transillumination devices, and all their accessories. We are ready to work with you to make 2020 your best year ever, so contact us today to schedule a virtual demonstration of our Digital Doc products.

Fresh Start in the New Year

fresh start in the new year

Fresh Start in the New Year

Get a Fresh Start in the New Year

The new year has officially begun! As we kick off 2020, you may start to think about how you can achieve your dental practice’s new goals. If 2019 wasn’t your strongest, you may take this as an opportunity to start fresh. Either way, we want to help you make 2020 your best year yet. So, how can you make this year top all the rest? We recommend upgrading your dental equipment. There are so many benefits to upgrading to the latest dental technology. Here are some of the key reasons why it is wise for practice owners to set a goal to update their dental equipment this New Year.

Increased Productivity for the New Year

Increased productivity at the dental practice is the first benefit of updating your dental equipment. For example, when you update your intraoral cameras, they will integrate seamlessly with your office management system. The captured images will be sent immediately to the digital files of the patient. Digital Docs IRIS X80, the best intraoral camera on the market, offers plug and play capabilities. You no longer have to worry about how to use your intraoral camera. It’s ready to go when you are. This improved productivity can allow you to grow your dental practice and serve more patients each day as a result of the time freed when most processes are automated. You can work less and have more free time without having to let go of your current patients. New technology truly allows you to See More, and Do More.

fresh start in the new year

Reduced Equipment Failure Risks

Updating your dental equipment eliminates the risk that work will be interrupted by equipment malfunctions or failures. Outdated digital equipment stands a higher chance of failing. This is because its complex operating systems will struggle to cope with the demands placed upon them. In contrast, updated equipment works effortlessly since all its systems are primed to deliver peak performance.

Attract New Patients

A big selling point for new patients is the aesthetics of your dental office. If a patient walks into your office and everything is outdated (including your equipment), they’ll think that your skills are outdated too. When you upgrade your dental technology, your patients will appreciate that you are investing in your business and they’ll also like the fact that you keep up with the latest trends. 

As you can see, investing in new dental technology will pay off. Patients will always choose an office that’s updated over an outdated office. Our Digital Doc team is happy to help you in this process. Contact us today and schedule a virtual or an in-office demo!

End of 2019 Dental Trade Shows

End of 2019 Dental Trade Shows

Our Fall 2019 Trade Show Travels!

Our team has been fortunate enough to be exploring the country at various trade shows giving demos and educating visitors on our high-quality Digital Doc products. Such products include the IRIS X80 intraoral camera, the XTG Handheld X-ray, and the LUM Transillumination. See what our Digital Doc team has been up to in the article below!

ADA San Francisco - Digital Doc

September Dental Trade Shows

In September, we kicked off the busy tradeshow season in San Francisco at ADA FDI World Dental Congress. We had the opportunity to share our new IRIS X80 with tradeshow attendees!

October Dental Trade Shows

October was one of our busiest traveling months! We started in Vegas, then made our way up to Canada, and then Texas. The following is a list of some of the awesome trade shows that we attended in October:

Dentsply Sirona Show Las Vegas - Digital Doc

November & December Dental Trade shows

In November, we made it to the Mid-Continent Dental Convention in St. Charles, Missouri, where we spent the weekend learning and teaching workshops. 

We finished out the year strong at the Greater New York Dental Meeting in New York, NY. This is the largest dental conference in the US, and we were thrilled to be there representing our latest technology.

Our Digital Doc team wants to take the time to thank everyone for an awesome year! The amount of positive feedback and support we’ve received means the world to us. Can’t wait to see what 2020 brings us!

Check out more pictures from 2019 Tradeshows!

2019 tradeshows

Digital Doc’s President: Brett Wilson

Digital Doc President Brett Wilson

Digital Doc's President: Brett Wilson

Get to Know Brett Wilson

In honor of Digital Doc’s 20th Anniversary, we’re featuring some of our team’s finest. We interviewed Brett, the President of Digital Doc, to discuss his journey with the company. For more information about Digital Doc’s team or Digital Doc products, please contact us today!

Brett’s Journey With Digital Doc

Brett started working with Digital Doc in 2001 during his last year of college. It was the ADA event in Kansas City, Missouri, and they were selling through independents at the time. When Brett graduated from school, he took an 11 state territory in the Northcentral US and helped open dealer networks selling through major dealers. Some of these dealers included Henry Schein and Patterson Dental. After leaving the family business to sell equipment for Patterson, managing a branch, and a couple of start-ups, Brett came back to the family business in 2013.  

Today, Brett spends most of his time in the field with Digital Doc’s Territory Managers helping them become more successful and also visits with dealer partners. Brett emphasizes the culture at Digital Doc that is hands-on in the field versus behind a desk at the corporate office. Brett wilson

Outside of Digital Doc

Brett has many hobbies and passions. His number one is Faith. Involvement with his church is extremely important to Brett. Another big part of Brett’s life is family. Brett lives in Tulsa, OK. He’s been married for 13 years and has three children. His two oldest children are eight years old, Kade and Kayla. Brett’s youngest is five, and his name is Gage. Brett mentions that all three are very active. When Brett isn’t helping out with his church or spending quality time with his family, he enjoys golfing, hunting, cooking, fitness-triathlon training, playing music, and coaching kids sports. 

Brett Wilson President of Digital DocPersonal Growth & Growth as a Company

Brett is most proud of Digital Doc’s ability to withstand the changes in the industry, maintain a high-end product that matters to the growth of dental practices while focusing on a smaller line of equipment maintaining the market share we have in the intraoral camera space. Brett jokes that his gray hair is evidence of personal growth. He says, “You grow from your trials and your achievements. We have built a new team, and we’re proud to have been willing to see the changes and adapt as necessary so that we could continue to grow.”

How Dental Technology Has Evolved

There have been rapid changes in dental technology since Brett first started in the dental industry 19 years ago. Brett was selling developer and fixer at that time. While technology continues to change, Brett says that Digital Doc is passionate about seeing the technology integrated into the dental offices. Brett points out that making products today that do not require a manual is exciting because we help these offices use the products they have. Digital Doc’s latest liquid lens autofocus camera, X80, does just that. He says all you have to do is put it in your hands, and it does the work for you.

Digital Doc President

What Separates Digital Docs From Similar Products

Brett points out that consumers today know the difference between standard definition and high definition. The consumer market is proving this by owning $1,600 cell phones and 55″ TVs everywhere we turn. He says that patients today need to SEE what you are saying with an image that is crystal clear versus being told what to do. This is why Digital Doc‘s intraoral cameras will continue to have a leading place in the industry. He says patients know the difference and expect it. The line of “the image is good enough” is only a justification not to make an investment – we as the consumer would not put up with a fuzzy image in any other part of our lives. 

Tips for Dental Offices & Teams

Brett recommends that you put a camera in each provider’s hands and commit to using it on every patient. Have a contest on who took the best image for that week and celebrate it. What did that patient decide to do as a result of seeing what is needed? Then, take before and after photos and celebrate your work. Brett knows from experience that this builds tremendous value. 

How to Successfully Start a Dental Practice

How to successfully start a dental practice - Digital Doc

Once you’ve received your licenses to practice dentistry, you can start your own dental practice. Many of us know that being an excellent dentist and being a good business owner are two completely different ball games. Dental school may teach you how to be the best at your job, but it certainly does not teach you how to run a business. However, that does not mean you cannot be good at both! With proper preparation, knowledge, and tools, you can become an excellent dentist and a successful business person at the same time! In this article, we share some tips on how to successfully start a dental practice.

Before Starting Your Dental Practice

  • Take it easy: Being your own boss isn’t as simple as it sounds. It’s best to have proper planning. Make sure you do an appropriate amount of research and have the right mentors. We recommend finding a successful dental coach to help guide you along the way. 

  • Targeting the right people: When running a business, you have to understand that it’s all about making your customers happy. For instance, if you’re targeting families, you need to make your space more family-friendly with designated areas and activities.

We want you to have a successful practice, which is why we have compiled a list of tips for you:

  • Do your homework: It is recommended that you connect with existing dental practice owners and ask them about the challenges they faced in the beginning and how they’ve overcome those challenges. This will give you a good idea for what you need to expect. 
  • Have a solid business plan: It is very important to be clear about your goals and how you aim to achieve them. You’ll need to decide who in the market you intend to target and how you aim to achieve that. 
  • Choose the right location: The old saying, “location is key,” couldn’t be truer. It’s so important that you open your dental practice in an area you think will be successful. Do your research on the different demographics and types of businesses in your area.

How to Successfully Start a Dental Practice

Starting your own dental practice is a good idea if it is done carefully and with good preparation. If you really want to differentiate your business from competitors and provide unmatched service and quality for customer satisfaction, you should take a look at Digital Doc‘s intraoral cameras. The crystal clear images you get through their intraoral cameras give patients just what they need to know to start treatment. Any successful practice owner will tell you that investing in new dental technology is worth the return.

Digital Doc’s Design Engineer: Jim Schmied

In honor of Digital Doc’s 20th Anniversary, we’re featuring some of our team’s finest. We interviewed Jim Schmied, the Design Engineer at Digital Doc, to discuss some his journey. For more information about Digital Doc’s team or Digital Doc products, please contact us today!

Journey with Digital Doc

Jim Schmied originally moved to the Sacramento area in 1998, which is about 21 years ago in June. After Digital Doc presold many of their cameras, he was hired to help get the very first camera model into production and design new products. He knew it was crunch time to get production moving so Digital Doc could fulfill the orders. Although we have better tools now to do so, Solidworks, a 3D modeling software, helped reduce the time to market. Jim currently works in purchasing, production support, and minor IT.

Outside of Digital Doc

When Jim is not at work, he enjoys woodworking as a hobby. He started woodworking in high school, where he made tables and cabinets. Over time, he’s moved toward woodturning. Now, he enjoys making wood bowls, platters, and round wooden boxes.

Personal Growth and Growth As A Company

Jim says bringing new products to the dental market is always a very exciting time, especially when they are well received. Seeing all the design and prototypes from concept to finished product, then to shipping it out to the dentists is the most gratifying part of his job.

How Dental Technology Has Evolved

Jim loves seeing new technology in the dental market. From 3D scanners, pan x-rays, to portable x-rays, and new materials used to make it safer for patients and more efficient for dentists. Modern dental technology has made a difference in Jim’s personal life as well. He had to have Cerec crowns, and he was able to keep his existing teeth. Years ago, the doc would have no choice but to pull his teeth and have full crowns put in place. Similarly, intraoral cameras used to be huge. You’d have to push them on carts with dye-sublimation printers. Now connected to computers, small and portable cameras are much easier to use.

What Separates Digital Doc From Similar Products

Jim says the images that Digital Doc products produce speak for themselves. Side by side comparisons of Digital Doc images is more crisp and sharper than competitors. Additionally, Digital Doc’s customer service isn’t your typical corporate customer service department. When calling during business hours, a real person will answer the phone. Customers don’t need to navigate through a phone tree to reach someone. Many times support techs answer the phones, and the customer is usually surprised to hear that they can help right then and there.

Tips for Dental Teams

If you’re new to intraoral cameras or on the fence about considering this new technology, Jim wants you to keep in mind that a picture is worth a thousand words. Having intraoral cameras in your office will always increase your bottom line. They will pay for themselves in no time. Consider the fact that it’s easier to show a patient the issue rather than explaining it to them. Show the patient what the problem is and why the procedure is necessary. Jim says you’re more likely to get the patient to commit to treatment instead of wait.

 

Digital Doc’s Operations Manager: Shawn Kavert

Shawn Kavert - Digital Doc

In honor of Digital Doc’s 20th Anniversary, we’re featuring some of our team’s finest. We interviewed Shawn Kavert, the Operations Manager at Digital Doc, to discuss some his journey with the company. For more information about Digital Doc’s team or Digital Doc products, please contact us today!

Journey with Digital Doc

Nineteen years ago, Shawn started his journey with Digital Doc. His first position was in Customer Service and Technical Support. Shawn handled everything at times from Quality Control, Shipping, Accounting, etc. Today, Shawn’s role as Operations Manager includes handling the accounting functions.

Outside of Digital Doc

Shawn enjoys spending his days off being active with his wife and two boys. He loves the outdoors and has a passion for fly-fishing.

Personal Growth & Growth as A Company

Shawn is mostly proud of the quality of Digital Doc’s products and their capabilities. Additionally, Digital Doc has a strong reputation in the market place.

How Dental Technology Has Evolved

Shawn says dental technology has evolved just like the consumer market has, although at a slightly slower pace. When he started in the year 2000, there weren’t many computers being utilized chair-side in dental offices. It was all analog video running on TV. Now everything is digital. Intraoral cameras, digital sensors, hand-held x-rays, and intraoral scanners all make the practice more efficient and provide a better experience for the patient.

What Separates Digital Doc From Similar Products

Shawn believes Digital Doc’s customer service and technical support separates themselves from similar products on the market. He says having a great product is a significant factor, but everyone is a consumer, and we’ve all experienced high quality and low-quality customer service. Shawn says that Digital Doc’s team strives to always provide a high level of service that stands out in the industry.

Tips for Dental Offices & Teams

One tip Shawn suggests if you’re new or considering Digital Doc’s products, is buy a camera first. Buy any camera. If utilized, the return on investment is proven. Digital Doc likes to think of cameras as the gateway technology that will increase revenue allowing the dentist to continue adding technology to the practice.