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Check that we are utilizing a USB 2.0 port. (usually shown as USB2…host controller)

If unsure, look in device manager, and in “view” select “devices by connection.”

If port is USB 2.0 check to see that a USB 1.0 repeater and/or cable is not being used.

This will reduce the communication speed well below the port’s potential.

If installing a powered USB 2.0 hub, be sure that it is connected to a USB 2.0 port.

Connecting the hub to a USB 1.0 port will provide power but not communication speed.

If sure that the port being utilized on the computer is USB 2.0, try using a shorter cable.

The 6 foot cable will have less resistance and loss than the comparable 15 footer.

If sure that the port being utilized on the computer is USB 2.0, adjust resolution.

This can be done in videoview > options > video capture pin. Set to 640×480.

Check to be sure that your computer meets the minimum system requirements:

Pentium 4 processor @ 2GHz

1024MB of RAM (2GB Recommended)

USB 2.0 Interface

Windows XP Service Pack 2