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Error Open Cam

Published in Windows Error

In certain applications, most frequently in Kodak Dental Imaging and Carestream, an “Error: Open Cam” message will appear.
This usually occurs when the imaging component is opened and the Iris camera is not connected.


It is often hidden behind other active windows and does not allow the selection of other items within application.

Sometimes the window will recreate itself each time the mouse is clicked elsewhere.

The solution to this issue is to install the appropriate PnP Service Update.

PnP Service Update for Red Dot Icon Camera.

This Service is included with the Iris Camera Installer.


These errors may be caused by power management settings in the Windows Operating System.

The USB Selective Suspend setting can be disabled using a tool included with the Iris Camera Installer called “USB Power Management”.

This tool can be found in: Start Menu>Programs>Digital Doc>Utilities>USB Power Management.


Another cause could be related to the power supplied from the USB port itself.

Digital Doc recommends connecting the Iris Camera through an externally powered USB hub.

These hubs are available for purchase through major dental distributors. Not all hubs are created equal,

please contact your preferred dental supplier for more information on Digital Doc USB Hubs (Part#: 4011565)

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