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  • Green Screen

    Category: Hardware

    A green screen in place of a live video feed is an indicator that the Iris Camera is not receiving adequate power. The camera’s cable could have sustained damage, testing…

  • Static or Visual Artifacts in Image

    Category: Hardware

    Try removing any other USB devices plugged into computer. All USB ports on a system share an alotted power “pool.” Try an alternate USB port on computer, preferably on the…

  • Black Screen

    Category: Hardware

    A black screen generally means that the application is not recognizing a signal from the camera. Check to make sure that the camera is attached to computer and powered on.…

  • USB PVR-TV Device

    Category: Hardware

    The camera installing as a USB PVR-TV device is a common problem; it is the driver set that Windows Update assigns to Empia 28** based devices when installing automatically. The…

  • USB Power Management

    Category: Hardware

    If your camera or other USB devices are “disappearing” from your computer, this could be due to USB Power Management. Sometimes Microsoft Windows (XP, Vista, 7) will power down USB…