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Iris Intraoral Camera

  • Lines in Image

    Category: Hardware

    Try removing any other USB devices plugged into computer. All USB ports on a system share an alotted power “pool.”   Try an alternate USB port on computer, preferably on…

  • Black Screen

    Category: Hardware

    A black screen generally means that the application is not recognizing a signal from the camera. Check to make sure that the camera is attached to computer and powered on.…

  • Troubleshooting Capture

    Category: Capture

    Be sure that the “NET Service” is located in Services. This can be accessed though Control Panel > Administrative tools > Services. If the service is not present, the capture…

  • USB Power Management

    Category: Hardware

    If your camera or other USB devices are “disappearing” from your computer, this could be due to USB Power Management. Sometimes Microsoft Windows will power down USB devices to save…

  • Error Code 52

    Category: Iris Intraoral Camera

    Windows Update KB3004394, released on 12/10/2014, has been causing issues on some Windows 7 mac hines running Service Pack 1. When attempting to install devices, the user may encounter an…