Troubleshooting

  • Error Open Cam

    Category: Windows Error

    In certain applications, most frequently in Kodak Dental Imaging and Carestream, an “Error: Open Cam” message will appear. This usually occurs when the imaging component is opened and the Iris…

  • Checking Capture Buttons

    Category: Capture

    (The following applies to “pulse” mode. See notes at bottom for variations.) Navigate to Control Panel Start → Control Panel Select “Game Controllers” (may be located in “printers and other…

  • Choppy Image

    Category: Hardware

    Check that we are utilizing a USB 2.0 port. (usually shown as USB2…host controller) If unsure, look in device manager, and in “view” select “devices by connection.” If port is…

  • Lines in Image

    Category: Hardware

    Try removing any other USB devices plugged into computer. All USB ports on a system share an alotted power “pool.”   Try an alternate USB port on computer, preferably on…

  • Black Screen

    Category: Hardware

    A black screen generally means that the application is not recognizing a signal from the camera. Check to make sure that the camera is attached to computer and powered on.…

  • Troubleshooting Capture

    Category: Capture

    Be sure that the “NET Service” is located in Services. This can be accessed though Control Panel > Administrative tools > Services. If the service is not present, the capture…

  • USB Power Management

    Category: Hardware

    If your camera or other USB devices are “disappearing” from your computer, this could be due to USB Power Management. Sometimes Microsoft Windows will power down USB devices to save…