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  • IRIS Camera Drivers (64-bit)

    Category: Drivers

    Please click the image below to automate your installations… (Drivers-only are available further down this page)     Driver Downloads: The following are recommended downloads for all manual installations. The…

  • IRIS Camera Uninstall Utility

    Category: Installation

    Download the IRIS Camera Uninstall Utility 1. Extract uninstall.zip file to your computer. 2. Double-click the “USB_Uninst.exe” file. 3. With camera connected click the “Uninstall” button.  Unplug camera after utility completes…

  • Green Screen

    Category: Archive

    A green screen in place of a live video feed is an indicator that the Iris Camera is not receiving adequate power. The camera’s cable could have sustained damage, testing…

  • Error Open Cam

    Category: Archive

    In certain applications, most frequently in Kodak Dental Imaging and Carestream, an “Error: Open Cam” message will appear. This usually occurs when the imaging component is opened and the Iris…

  • Static or Visual Artifacts in Image

    Category: Archive

    Try removing any other USB devices plugged into computer. All USB ports on a system share an alotted power “pool.” Try an alternate USB port on computer, preferably on the…

  • Black Screen

    Category: Archive

    A black screen generally means that the application is not recognizing a signal from the camera. Check to make sure that the camera is attached to computer and powered on.…

  • Checking Capture Buttons

    Category: Archive

    (The following applies to “pulse” mode. See notes at bottom for variations.) Navigate to Control Panel Start → Control Panel Select “Game Controllers” (may be located in “printers and other…

  • Troubleshooting Capture

    Category: Archive

    Be sure that the “NET Service” is located in Services. This can be accessed though Control Panel > Administrative tools > Services. If the service is not present, the capture…

  • Iris HD Sleep Mode

    Category: Iris HD Intraoral Camera

    After 10 minutes of being idle, the Iris HD camera will engage Sleep Mode To wake the camera, just move the device or press any of the buttons on the…

  • Choppy Image

    Category: Archive

    Check that we are utilizing a USB 2.0 port. (usually shown as USB2…host controller) If unsure, look in device manager, and in “view” select “devices by connection.” If port is…