Support

  • Error Open Cam

    Category: Windows Error

    In certain applications, most frequently in Kodak Dental Imaging and Carestream, an “Error: Open Cam” message will appear. This usually occurs when the imaging component is opened and the Iris…

  • Static or Visual Artifacts in Image

    Category: Hardware

    Try removing any other USB devices plugged into computer. All USB ports on a system share an alotted power “pool.” Try an alternate USB port on computer, preferably on the…

  • Black Screen

    Category: Hardware

    A black screen generally means that the application is not recognizing a signal from the camera. Check to make sure that the camera is attached to computer and powered on.…

  • Checking Capture Buttons

    Category: Capture

    (The following applies to “pulse” mode. See notes at bottom for variations.) Navigate to Control Panel Start → Control Panel Select “Game Controllers” (may be located in “printers and other…

  • Troubleshooting Capture

    Category: Capture

    Be sure that the “NET Service” is located in Services. This can be accessed though Control Panel > Administrative tools > Services. If the service is not present, the capture…

  • Iris HD Sleep Mode

    Category: Iris HD Intraoral Camera

    After 10 minutes of being idle, the Iris HD camera will engage Sleep Mode To wake the camera, just move the device or press any of the buttons on the…

  • Choppy Image

    Category: Hardware

    Check that we are utilizing a USB 2.0 port. (usually shown as USB2…host controller) If unsure, look in device manager, and in “view” select “devices by connection.” If port is…

  • Lines in Image

    Category: Hardware

    Try removing any other USB devices plugged into computer. All USB ports on a system share an alotted power “pool.”   Try an alternate USB port on computer, preferably on…

  • Black Screen

    Category: Hardware

    A black screen generally means that the application is not recognizing a signal from the camera. Check to make sure that the camera is attached to computer and powered on.…

  • USB PVR-TV Device

    Category: Hardware

    The camera installing as a USB PVR-TV device is a common problem; it is the driver set that Windows Update assigns to Empia 28** based devices when installing automatically. The…