Support

Download the IRIS Camera Uninstall Utility 1. Extract uninstall.zip file to your computer. 2. Double-click the “USB_Uninst.exe” file. 3. With camera connected click the “Uninstall” button.  Unplug camera after utility completes…

A green screen in place of a live video feed is an indicator that the Iris Camera is not receiving adequate power. The camera’s cable could have sustained damage, testing…

In certain applications, most frequently in Kodak Dental Imaging and Carestream, an “Error: Open Cam” message will appear. This usually occurs when the imaging component is opened and the Iris…

Try removing any other USB devices plugged into computer. All USB ports on a system share an alotted power “pool.” Try an alternate USB port on computer, preferably on the…

A black screen generally means that the application is not recognizing a signal from the camera. Check to make sure that the camera is attached to computer and powered on.…

(The following applies to “pulse” mode. See notes at bottom for variations.) Navigate to Control Panel Start → Control Panel Select “Game Controllers” (may be located in “printers and other…

Be sure that the “NET Service” is located in Services. This can be accessed though Control Panel > Administrative tools > Services. If the service is not present, the capture…

After 10 minutes of being idle, the Iris HD camera will engage Sleep Mode To wake the camera, just move the device or press any of the buttons on the…

Check that we are utilizing a USB 2.0 port. (usually shown as USB2…host controller) If unsure, look in device manager, and in “view” select “devices by connection.” If port is…

Try removing any other USB devices plugged into computer. All USB ports on a system share an alotted power “pool.”   Try an alternate USB port on computer, preferably on…