Support

  • Lines in Image

    Category: Archive

    Try removing any other USB devices plugged into computer. All USB ports on a system share an alotted power “pool.”   Try an alternate USB port on computer, preferably on…

  • Black Screen

    Category: Archive

    A black screen generally means that the application is not recognizing a signal from the camera. Check to make sure that the camera is attached to computer and powered on.…

  • USB PVR-TV Device

    Category: Archive

    The camera installing as a USB PVR-TV device is a common problem; it is the driver set that Windows Update assigns to Empia 28** based devices when installing automatically. The…

  • Troubleshooting Capture

    Category: Archive

    Be sure that the “NET Service” is located in Services. This can be accessed though Control Panel > Administrative tools > Services. If the service is not present, the capture…

  • Checking Capture Buttons

    Category: Archive

    (The following applies to “pulse” mode. See notes at bottom for variations.) Navigate to Control Panel Start → Control Panel Select “Game Controllers” (may be located in “printers and other…

  • USB Power Management

    If your camera or other USB devices are “disappearing” from your computer, this could be due to USB Power Management. Sometimes Microsoft Windows will power down USB devices to save…

  • VideoView

    Category: Archive

    VideoView is a simple video utility that allows the user to stream live video and adjust basic options for video sources. It is compatible with all DirectShow (WDM) video sources.…

  • Icon Camera Drivers (Red Dot)

    Category: Archive

    NOTICE: This model is not compatible with Windows 64 bit Operating Systems Driver Downloads: Eaglesoft 12.0 or higher Patterson Imaging 11.0 Schick CDR 3.5  (Requires AutoHotKey Custom Script for capture. Extract…

  • Icon Camera Drivers (Black Dot)

    Category: Archive

    Spend less time installing your Icon Camera… The Iris Setup Program is compatible with the Icon Camera and greatly simplifies the previous method of device installation. Simply choose your Imaging…

  • Icon Camera Drivers (Black Dot 64 bit)

    Category: Archive

    The 64-bit Icon driver is compatible with all software except Dentrix Image, Easy Image, and Vixwin. Click here to download drivers. (Also compatible with IRIS Camera)