Support

  • Troubleshooting Capture

    Category: Capture

    Be sure that the “NET Service” is located in Services. This can be accessed though Control Panel > Administrative tools > Services. If the service is not present, the capture…

  • Checking Capture Buttons

    Category: Capture

    (The following applies to “pulse” mode. See notes at bottom for variations.) Navigate to Control Panel Start → Control Panel Select “Game Controllers” (may be located in “printers and other…

  • USB Power Management

    Category: Hardware

    If your camera or other USB devices are “disappearing” from your computer, this could be due to USB Power Management. Sometimes Microsoft Windows will power down USB devices to save…

  • VideoView

    VideoView is a simple video utility that allows the user to stream live video and adjust basic options for video sources. It is compatible with all DirectShow (WDM) video sources.…

  • Icon Camera Drivers (Red Dot)

    Category: Drivers

    NOTICE: This model is not compatible with Windows 64 bit Operating Systems Driver Downloads: Eaglesoft 12.0 or higher Patterson Imaging 11.0 Schick CDR 3.5  (Requires AutoHotKey Custom Script for capture. Extract…

  • Icon Camera Drivers (Black Dot)

    Category: Drivers

    Spend less time installing your Icon Camera… The Iris Setup Program is compatible with the Icon Camera and greatly simplifies the previous method of device installation. Simply choose your Imaging…

  • Icon Camera Drivers (Black Dot 64 bit)

    Category: Drivers

    The 64-bit Icon driver is compatible with all software except Dentrix Image, Easy Image, and Vixwin. Click here to download drivers. (Also compatible with IRIS Camera)  

  • Icon Camera Uninstall Utility

    Category: Installation

    Download the Icon Camera Uninstall Utility 1. Extract uninstall.zip file to your computer. 2. Double-click the “USB_Uninst.exe” file. 3. With camera connected click the “Uninstall” button.  Unplug camera after utility completes…

  • Contact Technical Support

    Category: Contact & Downloads

    Do you have a technical question you do not see addressed in our Knowledge Base? Please feel free to contact Digital Doc Technical Support for more answers. Include as much…

  • USB Power Management

    Category: Hardware

    If your camera or other USB devices are “disappearing” from your computer, this could be due to USB Power Management. Sometimes Microsoft Windows (XP, Vista, 7) will power down USB…